CrocoYA

Frequently Asked Questions

How long does a portrait take?
The time it takes for your purchase to be dispatched always differs depending on how many orders I have and for that reason there is a estimated shipping date available on website. Please always check before you purchase.

When is the second payment requested, if you choose 50%-50%?
The second payment is requested after the Portrait is finished.

How do I commission?
When you start the purchase process, you can choose how many animals do you want on the portrait and the format (A4, A3 or A2), as well as the payment method. You can choose to make the payment of 50% so that I can allocate the work on my callendar and at the end, it will be asked the rest or the full payment. Whenever any type of payment is made, the invoice is issued.

Where do I upload my photos?
In the final step of the purchase, a minimum of two photographs with good quality and detail are requested and later attached to the order. Don’t worry if you think tht you don’t have the perfect photos or you may not have the expected result. Before I start I will get in touch with you to choose together which one will work best and only afterwards will I start the work.

Can you do text on the portrait?
No, I don’t write any pet’s name on the portrait.

Does the Portrait include frame?
No.